PointsBet, a world-leading sportsbook operator, recently announced that it has launched the PointsBet Personal Good Karma Refund, a market-first in the growing U.S. sports betting market. The new initiative is made possible by PointsBet’s in-house, proprietary customer service and technology platforms, allowing bettors the ability to decide which bad wagers they want to be refunded at the end of the month.
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PointsBet Personal Good Karma Refund Fosters Good Will with Sports Bettors
Shortly after its New Jersey launch in January 2019, the “Karma Kommittee” was created to refund bettors on the wrong side of the notorious Rams-Saints NFC Championship blown pass interference call.
Ever since, PointsBet has continued the sportsbook’s Personal Good Karma Refund program, to address any unusual circumstances that influence the outcome of a game. PointsBet has also introduced a variety of popular, bettor-first initiatives, such as Early Payouts, such as when Lamar Jackson MVP bettors received their winnings last NFL season from PointsBet with six weeks left in the season.
The next step in the PointsBet Personal Good Karma Refund program came when the Karma Kommittee decided to give new customers the ability to decide which bad bet hurt them the most. Eligibility in the PointsBet Good Karma Refund will be applied to new customers who have placed 10 or more cash wagers in a given month.
As of December 28, 2020, new customers can choose their personal worst bad bet of the month through the “Settled Bets Page” on the PointsBet app or website. Eligible customers will then take a screenshot of the bet details, showing the receipt number, and email it to Karma@PointsBet.com. Within 24 hours of receiving an answer, the Karma Kommittee will refund the customer with a PointsBet Personal Good Karma Refund of up to $100 in Free Bets.
PointsBet on a Mission to Provide the Ultimate Sports Betting Experience
“PointsBet’s mission has always been to provide our customers with the ultimate sports betting experience. Part of that commitment is to constantly practice what we as being a truly bettor-friendly sportsbook,” said Johnny Aitken, PointsBet USA CEO. “We’re thrilled to take the next step in that mission by unveiling PointsBet Personal Good Karma Refund. We understand that every bad bet is not created equal; some may hurt specific bettors more than others, such as involving a team they support or a case where they feel especially wronged. As a result, we’re happy to put the power back into the hands of our customers, allowing them to decide which bad bet needs to be refunded.”
In addition to the PointsBet Personal Good Karma Refund, new PointsBet users will also receive a $500 risk-free fixed odds bet, and a $500 risk-free PointsBetting wager.
About PointsBet
PointsBet, based in Australia, is among the fastest-growing sportsbooks in the United States. The online sportsbook is already bringing its modern, best-in-class proprietary technology, expert trading practices, premium brand mindset, and proven marketing strategies to the growing sports betting markets of New Jersey, Colorado, Illinois, Iowa, and Indiana.
With headquarters in Richmond, Australia, a suburb of Melbourne, PointsBet is a cutting-edge gaming company, proud of producing the fastest and most user-friendly PointsBet sports betting app on iOS and Android. PointsBet also takes pride in providing the best sports content and betting experience for its users.
Also, PointsBet is the only regulated U.S. online sportsbook to offer PointsBetting, an innovative and unique way to wager. The company has also launched a variety of popular, bettor-first initiatives, such as the Good Karma Payouts, which gives bettors relief in case of unusual circumstances that shift the outcome of the game. PointsBet also offers the most betting markets on all four major U.S. sports, the NFL, NBA, MLB, and NHL. The online sportsbook also offers PointsBetting, including up to 1,000 markets for every NBA game.
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